Shipping policy
At Lurelle™, we are committed to delivering your order safely, efficiently, and with the highest level of care. Every piece of jewelry is carefully inspected before shipment to ensure it meets our quality standards.
By placing an order on ShopLurelle.com, you agree to the shipping terms outlined below.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received.
During busy periods such as holidays, promotional events, or new product launches, processing may take up to 5 business days.
Please note that processing time is separate from shipping transit time.
Orders are processed Monday through Friday (excluding weekends and public holidays).
Shipping Methods
Free Standard Shipping
Estimated Delivery: 7–15 Business Days
Our complimentary Standard Shipping option provides reliable delivery at no additional cost. Orders are shipped with trusted international carriers and include tracking information once dispatched.
Priority Shipping
Estimated Delivery: 3–12 Business Days
Need your order sooner?
Choose our Priority Shipping service at checkout for faster delivery and expedited carrier handling.
Order Tracking
As soon as your order ships, you'll receive a confirmation email containing your tracking number.
Tracking information may take 24–72 hours to become active after the carrier receives your package.
If you haven't received your tracking email within a few days after shipment, please contact our support team.
Delivery Estimates
The delivery times shown above are estimates and are not guaranteed.
Occasionally, shipments may experience delays due to factors outside our control, including:
- Customs inspections
- Severe weather conditions
- National holidays
- Transportation disruptions
- Carrier operational delays
We appreciate your patience should these situations occur.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If an incorrect or incomplete address is provided, Lurelle™ cannot guarantee successful delivery.
Orders returned due to an incorrect shipping address may require additional shipping charges before they can be reshipped.
Lost or Delayed Packages
If your tracking information has not updated for an extended period or you believe your package has been lost, please contact us at:
Our customer support team will work with the shipping carrier to investigate the shipment and assist you in finding the best possible solution.
Customs & Import Duties
Depending on your country or region, customs duties, import taxes, or local fees may apply.
These charges are determined by your local customs authority and are the responsibility of the customer.
Lurelle™ has no control over these fees and cannot estimate their amount in advance.
Our Commitment
At Lurelle™, we believe every order represents a meaningful gift and a lasting memory.
From careful packaging to reliable shipping partners, we strive to ensure your jewelry arrives safely and beautifully presented.
Your satisfaction is always our priority.
Need Assistance?
If you have any questions regarding your order or shipping status, we're always happy to help.
Customer Support
📧 Email: support@shoplurelle.com
Response Time: Within 24–48 business hours
Thank you for choosing Lurelle™.
We sincerely appreciate your trust and look forward to being part of your most meaningful moments.